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Satisfaction, Loyalty or Customer Experience(email this item)
Every so often I am invited into casino companies to help develop an instrument with which to assess how well the casino performs in fulfilling the needs and expectations of its ta...

Baccarat: Ripe for the Mucking(email this item)
Casino-ology Baccarat: Ripe for the Mucking (01/05/2011) Bill Zender The Discovery George glanced up from his paper work as Thomas entered the surveillance director’s off...

Star City Casino push for 1000 more pokies(email this item)
Andrew Clennell State Political Editor From: The Daily Telegraph January 06, 2011 12:00AM THE extreme makeover of Star City casino could include 1000 more poker machines, with...

Gaming to grow 17-27 pct in 2011(email this item)
Gaming to grow 17-27 pct in 2011: analysts 05/01/2011 03:00:00 Local casino revenue will grow between 17 and 27 percent this year, according to several analysts. The most...

Malaysia allows sports betting for non-Muslims(email this item)
Malaysia's government will allow non-Muslims to bet on international sports events in a bid to counter illegal gambling estimated to be worth billions of dollars each year. Asco...

I Quit! Managing Macau’s New Generation of ‘Spoiled’ Casino Employees(email this item)
By Desmond Lam Two years ago, I wrote an article entitled ‘Pride and Prejudice in Macau’. It was generally about the lack of job pride among Macau’s croupiers. I cited a number ...

Casinos Face A Global Communications Challenge (email this item)
I’ve written before about the fact that casino guests are communicating via social networking about the casinos they love and hate. But a recent article in Newsweek has shed a who...

Casino Marketing Misses the Mark(email this item)
Marketing at some casinos is missing the mark badly and I wonder if they will ever learn. Recently, I saw a television ad for a casino while I was traveling on business. I won’...

How to Grow Gaming Revenue inan Economic Downturn(email this item)
How to Grow Gaming Revenue inan Economic Downturn The economic downturn continues to impact gaming revenues in many markets. In the face of declining or stagnant revenues, casi...

White Tigers, White Lions and Casinos(email this item)
White tigers, white lions and casinos actually do have a lot in common. First, they are exotic, exciting and interesting. Second, they all attract attention and attract people....

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