CROWN is planning a massive redevelopment of the Southbank promenade that will increase the casino's floor space, including extra gaming areas.
In the biggest redevelopment of t...
Gaming analysts continue to be bullish about Macau’s gaming industry after the local casino gross gaming revenues reached MOP16.3 billion last month, the second highest monthly val...
Aug. 2 (Bloomberg) -- MGM Grand Paradise SA, the Macau venture between Pansy Ho and MGM Resorts International, said it agreed to a $950 million loan to refinance existing loans and...
The Queensland Government says it looks forward to receiving a detailed submission from Tabcorp regarding investment proposals for the state's casinos.
Tabcorp is planning to in...
Malaysia's government will allow non-Muslims to bet on international sports events in a bid to counter illegal gambling estimated to be worth billions of dollars each year.
Asco...
If Southwest Airlines can establish a nationally recognized brand in the U.S. by providing customer-pleasing service, then casinos everywhere should be able to do exactly the same....
I can’t claim to know Lyle Berman well. He spoke at one of our conferences a few years ago and I did get to chat with him for a few minutes. I said hello to him at G2E last year an...
Casino Guests Are Talking About Your Service – Globally
By Martin R. Baird
For 15 years, I have been telling casinos that guest service matters. That service can have a posi...
I’m not quite prepared to say that I have been WRONG. Let’s just say that I have REEVALUATED my position and REFINED my opinion based on new and compelling information.
It relat...
Tiered reward programs have long been used in US casinos to recognize and reward the most avid and profitable player segments. As competition increases in Asia and players begin t...
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