Developing More Effective Promotions
I am your customer
I am your customer
Reno's Grand Sierra Resort in Today's Economic Climate
Stop the Stupid Mystery Shops
Thoughts On The Young Gaming Customer
People to Watch - Andrew MacDonald
How Much Is One Hundred Singapore Dollars Worth?
Casinos Can Boost Business With Referrals
Make Guest Service Your Casino’s Defense Against Tough Times
Macau Must Embrace An Integrated Responsible Gaming Framework
Great Scott
It’s Quaint, but the Golden Rule Works
Bringing Scrutiny to Table Games Part 2: The out of control cost of doing business!
Compulsive Gambler Just Can’t Win
The Real Challenge of Casino Marketing in Indian Country
Macau gaming law: what next?
Terrorism, anti-terrorism and the law
Table Games Are Not Fun Anymore! Part 2
A different road map for Gaming suppliers
Terrorism, anti-terrorism and the law
Sailing Ships, Steamboats, Horse Carriages and Baccarat
A Psychographic Approach to Customer Segmentation
‘Behind The Flickering Screens’
RED, THE COLOR OF THE CHINESE PEOPLE

Casino Business Strategies
Foxwoods Rolls Out New Rolling Program in the United States
Junket Reps: The Good, the Bad and the Ugly (Part 2)
KILL THE ILLS - A RECOLLECTION OF EVENTS IN MACAU (2008)
Table Games are not Fun any longer
How to Avoid Organizational Miscommunication
MACAU GAMING UPDATE : UPCOMING REGULATORY CHANGES
CASINO GAMING IN MACAU : COUNTING TABLES
CASINO GAMING COMPETITION IN MACAU
“I Love My Job”
Casinos Should Learn from Motor City’s Big Mistake
MACAU GAMING POLICY UPDATE
Macau’s Tree of Prosperity – A glimpse of what it is to be
Bringing Scrutiny to Table Games Part 2: The out of control cost of doing business!
THE JAMES BOND-SYNDROME
The Gaming Village Must Deliver An Exceptional Guest Experience
Presentation Skills Offer Value to Casinos and Their Guests
Signs of a Well Marketed Casino
Resolutions for 2008: Purpose, Strength, Simplicity
The Greatest Gaming Innovations Of All Time
Five Simple Solutions for the Managerially Challenged
Chinese Gaming Numerology
Experiential Casino Marketing
Employee Turnover: Workers Should Think Before They Walk
TABLE GAMES DEPARTMENT EVALUATIONS
The ROI Question: Answer It By Measuring Guest Advocates
Surviving the Macau Manager Turnstile: Counsel for Expat Managers
Gambling for Success in Macau
The Casino Of The Immediate Future
Move from Employee Turnover Problem to Advocacy Solution

GROWING PAINS
Gambling and prediction markets gamble on growth
Poker and Teen Addiction
Analyzing the Current Growth Options for Casino Companies
Embrace Change to Create the Casino of the Future
Table Game Protection Training: SELLING FEAR
Leprosy, Ebola Virus, Bubonic Plague and Problem Gaming
When To Ask For The Money Back…
Casino Managers Should Win Guests' Hearts In Big Way
Kaliningrad - Europe's first modern Gambling Destination?
New Year 2007
Casinos Face A Challenge from Lack of Confidence
The Battle of Feng Shui and Luck in Macau – May the ‘qi’ be with you!
SUSPECTED ADVANTAGE PLAYERS IN TABLE GAMES.
Singapore Casino Update November 21, 2006
Cash Back vs Cash Rewards: What are the real costs?
UK Casino Advisory Panel’s ‘Tour of Great Britain’
Macau – A lesson in scarcity, value and politics
Chinese and their Gambling Movies
Can we afford to wait for 2012?
Lake Tahoe musings - a look at the UK
"The Catwalk"
Employee Advocates Love Coming to Work
I Love Tiger Slots
Winning the Singapore Bid: A Lesson in Product Attributes and Positioning
Complaint-Handling in a Casino
The Path to Success Is Not In the Knowing, It’s in the Doing
Whatever Happened to Old-Fashioned Gambling?
An Added Perspective towards Casino Gambling in Singapore
Regional Casinos – Twist or Bust?
A Potpourri of Ideas for Providing Great Customer Service
A Description of My Last Visit to XYZ Casino
I love "baak ga lok"
How Good Is Your Hiring Process? Do You Settle for NDTs and CFMs?
The Singapore Swing: A Lesson on Balance and Opportunities
I Dont Want to Disappoint Family! The Risk Is Too Great!
THE FUTURE OF CASINOS IN EUROPE
The Role of the Casino Supervisor in Gaming
Chinese Gambling Superstitions and Taboos
Do You Know Your Casino's VCL?
Protect Your Brand: A Tale of Three Casinos
The new regulation of credit for gaming (Macau)
Top Ten List for Table Games
Alan Greenspan Offers Valuable Lessons for Casino Training
The enforcement of gaming debts in Macau
Casino Customer Service Suffers At the Hands of Poofs
A Brief Chinese History of Gambling
Focus: Winning hand - Poker Online
Tweaking Bottom Line Profitability
Las Vegas in Europe? – The gambling hotspots of the future
Lessons from the Geese
The fundamentals of executive success
Gambling on Social Responsibility
Angry Upset Players: What do you do?
A Few Kind Words About Gam(bl)ers
A Commitment to Guest Service Is Crucial At Casinos and
Taking Customer Service to the Breaking Point
THE DEALER AS ENTERTAINER
Credit Card woes? Alternative Payment Processing to the Rescue!
Implied Gaming
More Important Keys to Improving Casino Guest Service
Seven Keys to Improving Casino Guest Service
If the Recession Is Fading, Is Your Property Ready?
The phenomena of the games
Canadian Gaming Summit Speech
Just Say No to Boring Training!
Broken All Your New Year’s Resolutions?
Six Principles for Leading During Uncertain Times
Casino Customer Service Is the Key to Success

TABLE REWARDS - DESIGNING A LOYALTY PROGRAM
THE CASINO EXECUTIVE’S CLOTHES
Casino Player Rating Systems.
The Empire Strikes Back.
The Collapsible Virtual Casino Marketing Dream Team of the Future
West World
Table Games: Achieving double digit growth in a mature market?
Dealing with High Rollers
Some Tips on Maximising the Value of Consultants.
New Table Games: Do we often kill what we try to create?
Fundamentals of Blackjack
Throwing out Ties (Absolute versus Relative Probability)
The Guide to Good Gambling
Mathematical Expectation
Money Management
Baiting the Hook
Law of Averages
Improving Table Games Profits through Innovation
Hold Percentage
Sub Optimisation
Against the Gods : The Remarkable Story of Risk
 
Articles
Kaliningrad - Europe's first modern Gambling Destination?
by Kristian Nygaard

Kaliningrad - Europe's first modern Gambling Destination?

In December 2006, President Putin signed a law limiting casinos to specific areas in Russia. Among the areas you can find the Kaliningrad Oblast, a Russian enclave, sandwiched between Lithuania to the north and Poland to the south.
This region, which for some time now has been troubled by unemployment and economic disadvantage, now seems to be handed a golden opportunity to emerge as a real gambling destination.

But can this largely undeveloped part of Europe really make it to the top by developing gambling? As William R. Eadington points out in his article "The Future of Casinos in Europe" from November 2005 analyzing the state of gambling in this continent, then "there are no destination resort casinos to speak out, and there is no real sense that casinos are anything besides gaming rooms that offer table games and slot machines, with the occasional bar and restaurant".

In my opinion, however, all this could change with Kaliningrad that with the right policies very well could be transformed into Europe's first modern gambling destination.

Let us have a closer look at Kaliningrad Oblast...
As mentioned earlier, Kaliningrad is an enclave of Russia located south of Lithuania and north of Poland. Originally it was part of the German Reich under the name of East Prussia, but after World War II it was divided between Russia and Poland. The Northern part, where the city of Königsberg was situated, went to Russia and was renamed Kaliningrad, honouring a Soviet hero of the Revolution.

For a long time, the mainstay of the economy was the Russian military and especially the large naval base, which was positioned here at the outpost of the Soviet empire, but after the demise of the Soviet Union, the region has suffered from hard economic times. The region had difficulties due to the fact that it was located so far from the economic centers of Moscow and St.Petersburg and was at the same time not included in the European Union, which most of the neighboring countries would soon be a part of.

Just like in other Russian provinces, casino and gambling rooms flourished. It went to such a degree, that the Russian authorities decided to limit it to a few peripheral areas. One of these were Kaliningrad...
For the oblast (province in Russian) this could very well spark the beginning of an area where gambling could become a mainstay of the tourism economy.

However, as of now, there are things that Kaliningrad needs to improve...:
1. The natural attractions of the area are few and undeveloped (with the exception of the Kuronian Spit, a wonderful area of pristine dunes at the border with Lithuania).
2. The infrastructure is still not optimal and it is difficult and expensive to reach the enclave from other parts of Northern Europe.
3. The visa requirement for most Western countries furthermore makes it problematic to develop products like weekend-breaks.
4. There are only few employees within the tourism sector that has the formal education needed in order to serve Western tourists.

Nonetheless I fully believe that the area could potentially be developed as a gambling destination due to the advantages mentioned below:
1. The location of the area is quite central in North East Europe. Close by are major cities in Germany, Poland and Scandinavia, among these Copenhagen, Berlin and Warsaw.
2. The area is outside of the European Union. This has the effect that tax-free sales are possible for visitors coming from countries that are part of the Union (most of Western and Eastern Europe).
3. The infrastructure although still somewhat inadequate, is on the verge of drastically improvements due to the introduction of low-cost flights to and from Western Europe, most of these operated by the local airline KD Avia. Also the region has been blessed with proper facilities for both seaborne and railway-traffic.
4. As well as the potential in attracting tourists from neighboring countries, then one should not forget either that a very large home-market exists in Russia. The advantages herein are that no visas are necessary, that Russian is the language spoken and that there are subsidized and competing flights to and from mainland Russia (due to the isolated position of the region).

Despite these advantages the area will have to make a substantial effort in order to succeed as a gambling destination. Among the challenges is that of creating a positive image. So far the region has mostly been known for its unemployment and as having one of the highest AIDS-ratios in Eastern Europe (though this might be more due to the fact that other regions are not so exact in their control and register of AIDS-cases).

In my opinion, Kaliningrad should aim at attracting the large segment of West Europeans that are looking for entertainment. A typical Kaliningrad-break package could consist of:
- Low-cost flight return
- Accommodation
- Ticket for entertainment or show
- Comp chips or other special offer
This segment (which is quite big) has largely been ignored by casinos elsewhere in Europe both due to misconception and due to legislation. An example of the latter is England, which until recently demanded that you had to be a member of the casino before being allowed to gamble there.

Another vital factor in the future fate of Kaliningrad as a gambling destination will be the ability to attract foreign investment to the region, not least in the area of casinos. The desired investors would be those that in turn could attract guests due to their knowledge of marketing and PR and not least in providing more entertainment offers in the areas of gambling, events and conferences.

This should in the future boil down to the presentation of the first European destination, where gambling is a pillar. This should also mean that Kaliningrad would bear more resemblance to places such as Tunica, Laughlin and Macau, than to traditional European tourist destinations, where casinos are seen as nothing more than amenities similar to cinemas and restaurants.



Date Posted: 01-Feb-2007

Kristian Nygaard is a Tourism and Gambling consultant, based in Copenhagen, Denmark. After university studies in Denmark and Portugal, he has been working his whole career within the European travel and tourism sector.
His company International Tourist Consultants (http://www.touristconsultants.com/) has been working with numerous tourism companies, including casinos in Scandinavia and the Baltic Countries.
Specializing in the development of gambling-related tourism and transportation, Kristian Nygaard has published several articles and has advocated for the development of 'popular gambling', a term used by him to describe casinos and other gambling enterprises that cater for the large middleclass segments, also known as low-rollers..