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Are Gamblers Really That Bad? (email this item)
I don’t know about you, but as a casino scholar and industry consultant, I get a wee bit uncomfortable when casino owners and senior executives express disdain or disrespect for ga...
Casino Customer Service Training With An (email this item)
Casino Customer Service Training With An Unexpected Benefit – It’s Life Changing By Martin R. Baird Have you ever had a person you work with thank you because you changed the...
Star City Casino push for 1000 more pokies (email this item)
Andrew Clennell State Political Editor From: The Daily Telegraph January 06, 2011 12:00AM THE extreme makeover of Star City casino could include 1000 more poker machines, with t...
Gaming to grow 17-27 pct in 2011 (email this item)
Gaming to grow 17-27 pct in 2011: analysts 05/01/2011 03:00:00 Local casino revenue will grow between 17 and 27 percent this year, according to several analysts. The most...
Casino Competition Will Become More Complex (email this item)
Casino Competition Will Become More Complex in 2013 Because of ‘Age of the Customer’ Forrester, a global research and advisory firm, sees a new age dawning – the “age of the cu...
Understanding or Confusion with Online Poker and Gaming (email this item)
Understanding or Confusion with Online Poker and Gaming By Steve Karoul Casino operators rush to online poker, but confusion is everywhere. After attending the 2012 G2E Confer...
Casinos Face A Global Communications Challenge (email this item)
I’ve written before about the fact that casino guests are communicating via social networking about the casinos they love and hate. But a recent article in Newsweek has shed a who...
Secrets to Catching Big Fish (email this item)
Executives in the casino industry have long used euphemisms to describe various types of customers. One term often coined to describe a premium player is a whale. The term orig...
Casino Marketing Will Be Disrupted By Facebook Graph Search for 5 Important Reasons (email this item)
Casino Marketing Will Be Disrupted By Facebook Graph Search for 5 Important Reasons, Casino Consultant Martin R. Baird Discloses Casino marketing will take a hit from Facebook’s...
Competition, Competition, Competition Will Be (email this item)
Intense competition will define the casino industry in 2013 and there are five reasons for why this will happen. If casino managers thought gaming was a brutal market in years pas...
  
 
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